{"id":1021,"date":"2022-11-14T13:51:56","date_gmt":"2022-11-14T13:51:56","guid":{"rendered":"https:\/\/www.ffxoffice.com.br\/?p=1021"},"modified":"2023-02-03T16:49:51","modified_gmt":"2023-02-03T16:49:51","slug":"bpo-business-process-outsourcing","status":"publish","type":"post","link":"https:\/\/www.ffxoffice.com.br\/en\/bpo-business-process-outsourcing\/","title":{"rendered":"BPO: O que \u00e9, suas varia\u00e7\u00f5es e vantagens\u00a0"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-1000 size-full\" src=\"http:\/\/www.ffxoffice.com.br\/wp-content\/uploads\/2022\/11\/BPO-FFX-OFFICE.png\" alt=\"BPO FFX Office\" width=\"800\" height=\"400\" srcset=\"https:\/\/www.ffxoffice.com.br\/wp-content\/uploads\/2022\/11\/BPO-FFX-OFFICE.png 800w, https:\/\/www.ffxoffice.com.br\/wp-content\/uploads\/2022\/11\/BPO-FFX-OFFICE-768x384.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p><b>BPO: Como otimizar o seu neg\u00f3cio com\u00a0 Business Process Outsourcing<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">O conceito de terceiriza\u00e7\u00e3o de algumas etapas da opera\u00e7\u00e3o \u00e9 antigo e j\u00e1 est\u00e1 bem consolidado no mercado. Nesse texto, voc\u00ea entender\u00e1 melhor o significado de BPO, quais s\u00e3o os principais tipos e como saber se \u00e9 uma boa ideia para o seu neg\u00f3cio.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><b>O que \u00e9 Business Process Outsourcing?\u00a0<\/b><\/p>\n<p>O BPO surgiu no come\u00e7o da d\u00e9cada de 90, e nos anos 2000, com o boom digital e tecnol\u00f3gico a demanda por terceiriza\u00e7\u00e3o de servi\u00e7os em <em>back offices<\/em> cresceu exponencialmente. <span style=\"font-weight: 400;\">Assim como o modelo de Introducing Broker, o Business Process Outsourcing pode ser entendido como uma estrat\u00e9gia para otimiza\u00e7\u00e3o de custos, isso porque permite a empresa focar seus recursos nas tarefas ligadas ao core business.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><br \/>\nA terceiriza\u00e7\u00e3o de algumas etapas da opera\u00e7\u00e3o \u00e9 um recurso utilizado por empresas de diversos tamanhos, desde startups at\u00e9 grandes empresas, e depende principalmente da estrat\u00e9gia adotada pela empresa.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><br \/>\nA contrata\u00e7\u00e3o de uma empresa que executar\u00e1 parte das atividades do neg\u00f3cio n\u00e3o se restringe somente ao pa\u00eds residente, por conta disso a pr\u00e1tica de BPO pode ser distinguida em dois tipos: <em>onshore<\/em> e <em>offshore<\/em>.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><em><br \/>\nOnshore<\/em> refere-se \u00e0 contrata\u00e7\u00e3o de uma empresa que est\u00e1 no mesmo pa\u00eds, tamb\u00e9m chamado de domestic sourcing. \u00c9 quando, por exemplo, uma empresa residente no Brasil contrata outra tamb\u00e9m residente para realizar BPO.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Por outro lado, o tipo <em>offshore<\/em> diz respeito \u00e0 contrata\u00e7\u00e3o de empresas estrangeiras para terceiriza\u00e7\u00e3o de atividades. Por exemplo, uma empresa residente no Brasil contrata outra em Singapura para realizar o suporte t\u00e9cnico.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Abaixo, listamos as duas frentes de BPO, veja:<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">O modelo BPO pode ser dividido em 2 frentes: F<em>ront Office<\/em> e B<em>ack Office<\/em>.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">As opera\u00e7\u00f5es de <em>front office<\/em> BPO geralmente s\u00e3o:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211;\u00a0 Marketing, suporte t\u00e9cnico e vendas.<br \/>\n<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Enquanto a lista de <em>back office<\/em> BPO \u00e9 mais extensa, as atividades mais contratadas s\u00e3o:\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; contabilidade, servi\u00e7os de TI, compliance, processamento de pagamentos e recursos humanos.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><b>Quais as diferen\u00e7as entre BPO e terceiriza\u00e7\u00e3o?\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">De maneira simples, a terceiriza\u00e7\u00e3o tradicional tem em seu cerne a entrega de servi\u00e7os simples, em projetos pontuais ou \u00e1reas espec\u00edficas com m\u00e3o de obra caracter\u00edstica.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">O BPO ocupa-se de toda a <strong>estrat\u00e9gia<\/strong>, <strong>tecnologia<\/strong>, <strong>expertise<\/strong> e processos por tr\u00e1s de setores ou atividades de uma empresa.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/bit.ly\/3bOOTZe\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-1022 size-full\" src=\"http:\/\/www.ffxoffice.com.br\/wp-content\/uploads\/2022\/11\/ASSESSORIA-COMPLETA-FFX-OFFICE-v-2.png\" alt=\"BPO FFX Office\" width=\"800\" height=\"200\" srcset=\"https:\/\/www.ffxoffice.com.br\/wp-content\/uploads\/2022\/11\/ASSESSORIA-COMPLETA-FFX-OFFICE-v-2.png 800w, https:\/\/www.ffxoffice.com.br\/wp-content\/uploads\/2022\/11\/ASSESSORIA-COMPLETA-FFX-OFFICE-v-2-768x192.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/a><\/p>\n<p><b>BPO \u00e9 uma boa ideia?\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Saber se faz sentido utilizar o modelo de BPO no neg\u00f3cio nem sempre \u00e9 uma tarefa f\u00e1cil, a decis\u00e3o deve avaliar de forma profunda e pragm\u00e1tica os riscos e os benef\u00edcios da terceiriza\u00e7\u00e3o, al\u00e9m de identificar o melhor modelo BPO para seguir.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Para tomada de decis\u00e3o, a ideia principal gira em torno de identificar, qualificar e quantificar as principais alavancas relacionadas ao neg\u00f3cio e \u00e0 atividade que pretende-se terceirizar, deixando o contexto claro e fundamentando a decis\u00e3o em s\u00f3lidos crit\u00e9rios de avalia\u00e7\u00e3o.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><b>FFX Office e Business Process Outsourcing<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u00c9 importante contratar uma equipe qualificada para esse tipo de implementa\u00e7\u00e3o.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Por entender a sensibilidade desse tipo de decis\u00e3o, a FFX disponibiliza um time para auxili\u00e1-lo durante toda a jornada, desde a decis\u00e3o estrat\u00e9gica at\u00e9 a implementa\u00e7\u00e3o e acompanhamento do processo, garantindo a melhor alternativa e a melhor execu\u00e7\u00e3o em BPO para sua empresa.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Conhe\u00e7a mais sobre a <\/span><a href=\"https:\/\/bit.ly\/ffxassessoria\"><b>FFX Assessoria Financeira <\/b><\/a><span style=\"font-weight: 400;\">e as solu\u00e7\u00f5es personalizadas para empresas.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">No<\/span><a href=\"https:\/\/www.ffxoffice.com.br\/en\/blog\/\"><b> blog da FFX<\/b><\/a><span style=\"font-weight: 400;\"> voc\u00ea encontra diversos conte\u00fados qualificados sobre o assunto escritos por nossos consultores.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Voc\u00ea gostou desse artigo da FFX Office sobre BPO? <\/span><span style=\"font-weight: 400;\">Compartilhe para que mais pessoas tenham acesso a esse conte\u00fado!<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.linkedin.com\/shareArticle?mini=true&amp;urlhttps:\/\/www.ffxoffice.com.br\/bpo-business-process-outsourcing\/\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-903\" src=\"https:\/\/www.ffxoffice.com.br\/wp-content\/uploads\/2022\/09\/49408.png\" alt=\"COMPARTILHAR NO LINKEDIN\" width=\"24\" height=\"24\" \/><\/a>\u00a0\u00a0<a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.ffxoffice.com.br\/bpo-business-process-outsourcing\/\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-910\" src=\"https:\/\/www.ffxoffice.com.br\/wp-content\/uploads\/2022\/09\/facebookblacksocialbuttoncircle_79771.png\" alt=\"\" width=\"24\" height=\"24\" \/><\/a>\u00a0\u00a0<a href=\"https:\/\/api.whatsapp.com\/send?text=https:\/\/www.ffxoffice.com.br\/bpo-business-process-outsourcing\/\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-906\" src=\"https:\/\/www.ffxoffice.com.br\/wp-content\/uploads\/2022\/09\/whatsapp_black_logo_icon_147050.png\" alt=\"\" width=\"24\" height=\"24\" \/><\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>O conceito de terceiriza\u00e7\u00e3o de algumas etapas da opera\u00e7\u00e3o \u00e9 antigo e j\u00e1 est\u00e1 bem consolidado no mercado. Nesse texto, voc\u00ea entender\u00e1 melhor o que \u00e9 BPO, quais s\u00e3o os principais tipos e se \u00e9 uma boa alternativa para o seu neg\u00f3cio.<\/p>","protected":false},"author":1,"featured_media":1000,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[42,82],"tags":[75],"class_list":["post-1021","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-destacados","category-solucoes-para-negocios","tag-bpo"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>BPO: O que \u00e9, suas varia\u00e7\u00f5es e vantagens\u00a0 - FFX Office<\/title>\n<meta name=\"description\" content=\"O BPO surgiu no come\u00e7o da d\u00e9cada de 90, e nos anos 2000, com o boom digital e tecnol\u00f3gico a demanda por terceiriza\u00e7\u00e3o...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ffxoffice.com.br\/en\/bpo-business-process-outsourcing\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"BPO: O que \u00e9, suas varia\u00e7\u00f5es e vantagens\u00a0 - 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